About the Role

We are looking for a technically sound and proactive Desktop Support Engineer to provide day-to-day IT and technical support to our employees. The ideal candidate should have basic knowledge of computer hardware, software troubleshooting, networking, and desktop support.

This role is suitable for candidates who have approximately one year of experience or relevant internship experience and are looking to build their career in IT infrastructure and technical support.

Key Responsibilities

1. Desktop & Technical Support

- Provide day-to-day technical support to employees for desktop computers, laptops, printers, and other IT peripherals.
- Install, configure, and troubleshoot computer hardware, operating systems, and software applications.
- Diagnose and resolve common system issues, including slow performance, software errors, connectivity problems, and device malfunctions.
- Assist employees with technical queries and ensure minimal disruption to their daily work.
- Support the setup and configuration of new desktops, laptops, and user workstations.

2. Network Support

- Assist with basic network troubleshooting and connectivity issues.
- Troubleshoot LAN, Wi-Fi, and internet connectivity problems.
- Understand basic networking concepts, including IP addresses, DNS, DHCP, routers, and switches.
- Identify and escalate network issues that require advanced technical support.
- Assist with network cable connections and basic network device checks.

3. Hardware & Software Management

- Perform basic hardware checks and troubleshooting for desktops, laptops, monitors, keyboards, mice, and printers.




- Install and update approved software, drivers, and system updates.
- Assist with operating system installation, configuration, and maintenance.
- Support antivirus updates and follow basic IT security practices.
- Maintain records of IT assets, installed software, and equipment allocation.

4. IT Helpdesk & User Support

- Respond to employee IT support requests and resolve issues within a reasonable timeframe.
- Record, track, and update technical issues and their resolutions.
- Escalate complex hardware, software, and network issues to the appropriate team or service provider.
- Provide basic guidance to employees on the proper use of IT systems and equipment.
- Maintain a professional and service-oriented approach while assisting users.

5. IT Asset & Documentation Management

- Maintain an inventory of desktops, laptops, printers, and other IT equipment.
- Assist with IT asset allocation, collection, and configuration during employee onboarding and exit processes.
- Maintain documentation of troubleshooting activities, service requests, and equipment repairs.
- Coordinate with external IT vendors for repairs, maintenance, or technical support when required.

Required Skills & Qualifications

- Diploma or degree in IT, Computer Science,



Computer Engineering, or a related field is preferred.
- CCNA certification is a must
- Around 1 year of experience in Desktop Support, IT Support, or Technical Support.
- Candidates with relevant internship experience are welcome to apply.
- Basic knowledge of computer hardware, software installation, and troubleshooting.
- Understanding of networking fundamentals, including LAN, Wi-Fi, IP addressing, DNS, and DHCP.
- Familiarity with Windows operating systems and common office applications.
- Basic knowledge of printers, scanners, and other office IT peripherals.
- Good troubleshooting, communication, and problem-solving skills.
- Willingness to learn, work independently on routine issues, and collaborate with the team.

Preferred Skills

- Basic experience with Microsoft 365 or MS Office applications.
- Familiarity with remote desktop or remote support tools.
- Basic understanding of antivirus software, system updates, and IT security.
- Knowledge of user account setup and access management.

Ideal Candidate Profile We are looking for someone who is hands-on, organised, and eager to learn. The candidate should be comfortable assisting employees with everyday technical issues, troubleshooting network and desktop problems, and ensuring that IT equipment functions smoothly.

A positive attitude, willingness to take ownership, and an interest in developing technical skills will be important for this role.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks

- Commuter assistance
- Food provided

Work Location: In person

📌 Desktop Support Engineer (Andheri)
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