: L1 IT Support Technician

Location: Hyderabad, Telangana

Department: IT Infrastructure & Support

Experience: 15 Years

Employment Type: Full time

Job Summary

We are looking for an L1 IT Support Technician to provide first-level technical support for desktop and laptop systems, operating systems, and end-user IT issues. The candidate will be responsible for troubleshooting hardware and software problems, resolving user queries, and ensuring smooth day-to-day IT operations.

Key Responsibilities

- Provide L1 technical support for desktops, laptops, printers, and other IT peripherals.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Diagnose and resolve basic hardware, software, network connectivity, and login-related issues.
- Support Microsoft Office applications, email, password resets, and user account access.
- Assist with system setup, software installation, updates, patches, and antivirus checks.
- Log, track, and update incidents and service requests using the IT ticketing system.
- Escalate unresolved or complex technical issues to L2 support teams.
- Maintain IT asset inventory, system allocation records, and support documentation.
- Follow IT security policies,



standard operating procedures, and service-level agreements (SLAs).

Required Skills

- Basic knowledge of Windows 10/11 operating systems.
- Understanding of desktop and laptop hardware, peripherals, and troubleshooting.
- Familiarity with Microsoft Office, Outlook, and basic application support.
- Basic knowledge of LAN, Wi-Fi, TCP/IP, DNS, and network troubleshooting.
- Good communication, problem-solving, and customer-service skills.
- Ability to manage multiple support requests and prioritize issues effectively.

Education & Experience

- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1–6 years of experience in desktop support, IT helpdesk, or technical support.
- Freshers with relevant technical knowledge and strong troubleshooting skills may also apply.

Preferred Certifications

- CompTIA A+, Microsoft certifications, or equivalent IT support certifications.

Key Competencies

- Customer-focused approach
- Troubleshooting and analytical skills
- Teamwork and coordination
- Documentation and attention to detail
- Willingness to learn new technologies

📌 Desktop Support Engineer (Hyderabad)
🏢 PSR-IT Services
📍 Hyderabad