We are seeking a skilled and customer-focused L1 and L2 Desktop Support Engineer to provide second-level technical support to end users. You will handle escalated issues from L1 support, troubleshoot more complex hardware/software problems, and ensure smooth day-to-day IT operations across the organization. This role requires solid analytical skills, excellent communication, and the ability to work under pressure.

Key Responsibilities

- Respond to and resolve escalated technical support tickets (hardware, software, and network-related).

- Troubleshoot issues related to Windows/Mac OS, Microsoft Office, and other business applications.

- Perform installations, configurations, upgrades, and maintenance of desktops, laptops, printers, and peripherals.

- Manage user accounts, permissions, and access rights via Active Directory, Exchange, or other IAM tools.

- Support remote users via tools like Remote Desktop, TeamViewer, or similar.

- Participate in deployment and patching of systems and applications.





- Handle asset management and inventory tracking for IT equipment.

- Escalate unresolved issues to L3 support or vendors as required.

- Maintain documentation for systems, procedures, and issue resolutions.

- Provide occasional on-call or after-hours support based on business needs.

Required Skills & Qualifications:

- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

- 1–5 years of experience in IT support

- Strong knowledge of Windows 10/11, Mac OS, and Office 365.

- Proficiency with Active Directory, Exchange, DNS, DHCP, and networking basics.

- Excellent troubleshooting and problem-solving skills.

- Good understanding of security protocols and data protection.

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits

- Life insurance

- Paid sick time

- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Mumbai)
🏢 Precision Group
📍 Mumbai