Job Title: IT Infrastructure Support Engineer

Job Summary

We are looking for an experienced IT Infrastructure Support Engineer to provide technical support, maintain enterprise IT infrastructure, and ensure efficient IT service delivery in a client/server environment. The ideal candidate should have strong hands-on experience with operating systems, networking, hardware and software installation, IT service management, and end-user support in a global IT environment.

Key Responsibilities

- Provide technical support and troubleshooting for Windows, Linux, and macOS operating systems and associated software.
- Install, configure, maintain, and troubleshoot IT hardware, software, and enterprise infrastructure components.
- Support networking equipment, including switches, routers, and firewalls.
- Perform hardware and software installations in client/server environments.
- Conduct routine maintenance, diagnostic testing, system optimization, and troubleshooting.
- Coordinate and implement software and system backup activities.
- Perform scheduled preventive maintenance of computer systems, network components, and related IT equipment.
- Provide technical support for Audio-Visual (AV), Video Teleconferencing (VTC), mobility devices, printers, and desk phones.
- Manage IT service requests, incidents, and tickets in accordance with established IT service management processes.
- Utilize workload and ticket management tools, preferably GSEP and TFS.
- Maintain accurate technical documentation, service records, and incident reports.
- Coordinate with global IT teams and stakeholders to ensure timely resolution of technical issues and consistent service delivery.

Required Qualifications and Skills





- A minimum graduate degree in Information Technology or a related field is mandatory for all IT staff working on the ITSC contract. Any deviation is subject to client approval.
- A degree in Computer Science, Computing, Information Technology, or Engineering is preferred.
- Extensive hands-on experience in enterprise IT infrastructure support and IT service delivery.
- Strong technical knowledge of Windows, Linux, and macOS operating systems and enterprise software.
- Practical experience in installing, configuring, and troubleshooting networking equipment, including switches, routers, and firewalls.
- Good understanding of IT Service Center operations, incident management, service requests, and ticket management processes.
- Experience supporting end-user computing, AV/VTC systems, mobility devices, printing devices, and desk phones.
- Strong analytical, troubleshooting, problem-solving, and diagnostic skills.
- Excellent written and verbal communication, interpretation, and technical documentation skills.

Preferred Qualifications

- Professional certifications such as MCSE, CCNA, and ITIL v3 Foundation (ITILv3F) are highly desirable.
- Previous experience working in a global IT support team or multinational organization is preferred.
- Experience with workload management and ticketing tools, particularly GSEP and TFS, is an advantage.

Ideal Candidate Profile The ideal candidate will be technically proficient, customer-focused, and capable of working independently as well as collaboratively within a global IT support environment. Robust communication skills, attention to detail, and a commitment to quality IT service delivery are essential.

📌 Desk Side IT Support (Bengaluru)
🏢 Tecnoprism
📍 Bengaluru