POSITION GUIDELINES

Name

Year

2026

Designation

Deputy Manager

Department

Food & Beverages

Qualification& Experience (minimum requirements preferred)

Preferred Education:

- Hotel Management graduate or Bachelor’s degree in any field / It can be avoided if the number of years of work experience is high.

Preferred Professional experience:

- Min 12+ Years

Our Mission To provide quality care with efficiency and highest safety standards by using cutting edge technology, human capital and seamless service.

Our Vision To become a trusted and respected healthcare service provider and improve people’s lives through quality, service excellence and innovation.

Our Values

Ownership

Integrity

Team Work

Excellence

Key areas of responsibility

- Meal preparation, presentation, distribution, serving period and sanitation standards HACCP.
- Area presentation, organization, cleanliness, sequence of service and production flow, revenue and cost allocation administration, payroll and training of team.
- Menu presentation and pricing, menu and service style and presentation, menu coordination and balance, in room systems and quality tracking.
- Equipment review and audit, inventory schedule and reports, equipment and area maintenance update and reports, operating equipment inventory and ordering suggestive process, Customer service programs for all segments to better comments-utilization-revenue.

:

- Liaison with hospital personnel, and vendor base office to ensure the highest operating standards.
- All suggestion, complaints regarding Catering and Services are channelled through him/her with a monthly report and action plan.
- Holds daily Meetings with Cater/Service crew, operations workflow/in room movement and diet requirement, briefs and debriefs all staff on jobs to be done/feedback of work responsibilities and on the job daily training.
- Maintain records and generate reports of all Meals served in room, Cafe and extra catering services provided that contributes to F&B; revenue thus justifying cost of sales/operations.




- Authorize and control all Procurements from approved vendors and sanction daily Requisitions as per the approved budget.
- Responsible for getting daily feedback from the In – Patients, Café guest internal and external
- Responsible for efficient running of Catering of inpatient/Cafe and other operations at the hospital.
- Co-ordinates preparation of Menu on day-to-day basis with the Chef/Sous chef at site.
- Responsible for inventory at the hospital (cost control, breakages, satisfaction of client, sanitation n hygiene at the hospital in co-operation with Hygiene In-charge, welfare of all staff/crew at the hospital, prepare duty roster for all Cater crew. Enforce discipline at his worksite. Provide service to the hospital as per Contract.
- Interact daily with Dietician/Support Service Manager at the hospital with matters related to Catering services.
- Responsible to ensure that an opening and closing operational checklist is followed and audited that covers all cleanliness and service /production task list
- R&M; daily walk and weekly work schedule with follow up to ensure best presentation and efficiency of assets
- Daily food tasting and presentation control with auditing reports to ensure brand standards are strictly adhered .
- Weekly and monthly training schedule planning to ensure customer care and service is our brand image. This will include fire, safety, evacuation, infection, waste management and HACCP trainings and certification.
- Café, in room and kids menu presentation, coordination and production process that includes catering packages, medical seminar packages and additional in room visitors prepaid meal package.

Supplementary Position Guidelines:

Position Reports to : Managing Director

Additional Description

Employee:

(Signature)

Date:

Managing Director:

(Signature)

Date:

Human Resource Department:

(Signature)

Date:

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Position Guidelines are agile and will change depending on the organizational requirement.

📌 Deputy Manager F&B (Gurugram)
🏢 SHALBY
📍 Gurugram