Data Reporting and Analytics Consultant , Data Science

Shift: 5:00 PM 2:00 AM or 6:00 PM 3:00 AM IST

Experience : 7- 12 years

Technology Skills:

- SQL (Expert)
- Python and/or R (Advanced to Expert)
- Tableau, Power BI or equivalent business intelligence and visualization platforms (Advanced)
- Advanced Microsoft Excel, including complex modeling, analysis and reporting (Expert)
- Predictive modeling and statistical analysis tools (Advanced to Expert) Natural Language Processing (NLP) tools and techniques (Advanced) Voice Analytics, Speech Analytics and Text Analytics platforms (Advanced)
- Data visualization and dashboard development tools (Expert).

Responsibilities:

- Apply statistical analysis, predictive modeling, segmentation, forecasting and performance measurement to solve complex business problems.
- Lead strategic analytics portfolios, programs and large-scale initiatives, including prioritization, stakeholder management and delivery of measurable business outcomes.
- Design and implement KPI frameworks, scorecards,



dashboards and performance measurement strategies that support operational and strategic decision-making.
- Conduct member experience analytics, including analysis of member effort, repeat callers, repeat complaints, service interactions and operational performance drivers.
- Apply Voice Analytics methodologies to call recordings, interaction data and member feedback to identify friction points, contact drivers and improvement opportunities.
- Use NLP and text analytics to analyze call transcripts, complaints, survey comments and other unstructured data.
- Translate Voice Analytics and NLP findings into actionable business recommendations and present insights to senior leaders and business stakeholders.
- Consult with senior leaders and cross-functional stakeholders, translating business challenges into actionable analytics strategies and influencing enterprise decision-making.
- Support campaign analytics, audience segmentation, targeting strategies, engagement measurement and performance optimization.

📌 Data Reporting and Analytics Consultant - Data Science (Pune)
🏢 Peoplefy Infosolutions
📍 Pune