Job Summary

We are looking for an experienced and customer-focused Customer Support Representative to join our team in Chennai. The ideal candidate should have 35 years of experience in customer service, preferably handling international customers through chat and email support. The candidate should possess excellent written communication skills, strong problem-solving abilities, and a commitment to delivering a positive customer experience.

Key Responsibilities

- Handle customer queries and concerns through email and live chat in a professional and timely manner.

- Provide accurate information, troubleshoot customer issues, and offer appropriate resolutions.

- Understand customer requirements and ensure a smooth and satisfactory support experience.

- Respond to customer inquiries within defined service-level agreements (SLAs).

- Maintain accurate records of customer interactions, issues, resolutions, and follow-up activities.

- Escalate complex or unresolved issues to the appropriate internal teams.

- Follow established processes, quality guidelines, and company policies.

- Manage multiple customer conversations simultaneously while maintaining response quality.

- Identify recurring customer issues and share feedback with the relevant teams.





- Achieve performance targets related to productivity, response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications

- 3–5 years of experience in customer support, customer service, or a BPO environment.

- Prior experience handling international customers is preferred.

- Hands-on experience in non-voice processes, particularly chat and email support.

- Excellent written English communication and comprehension skills.

- Strong customer-handling, analytical, and problem-solving abilities.

- Ability to multitask and manage multiple customer queries simultaneously.

- Familiarity with CRM platforms, customer support tools, and ticketing systems.

- Positive attention to detail and the ability to work in a target-driven environment.

- Ability to work independently as well as collaboratively within a team.

Work Location and Shift Requirements

- Work Location: Chetpet, Chennai.

- Work Arrangement: Work from Office; this is not a remote or hybrid role.

- Shift: 5:30 PM to 2:30 AM IST.

- Candidates must be comfortable working night shifts and meeting the operational requirements of an international support process.

📌 Customer Support Representative (Chennai)
🏢 Elixir Business Solution
📍 Chennai