Customer Support Associate – Chat & Email Process

Location: Jaipur, Rajasthan

Work Mode: Work from Office

Employment Type: Full-Time

Experience: Minimum 6 months of relevant experience

Education: Graduate or Undergraduate

Salary: Up to ₹32,000 CTC per month

Working Days: 5.5 days per week

Shifts: Rotational shifts and weekly offs

Job Overview

We are looking for customer-focused professionals for a Chat and Email Support role in Jaipur. Candidates should have strong English communication skills, excellent written accuracy, and the ability to resolve customer queries professionally.

Key Responsibilities

- Handle customer queries through chat and email channels.
- Understand customer concerns and provide accurate, timely resolutions.
- Maintain professional communication with appropriate grammar, spelling, and tone.
- Manage multiple customer interactions while maintaining service quality.
- Use CRM tools and internal systems to document interactions and track resolutions.
- Handle escalations professionally and work toward first-contact resolution.

Eligibility Criteria
- Minimum 6 months of relevant customer support or BPO experience.
- Graduate or Undergraduate candidates may apply.
- Solid English communication skills,



with B2+ proficiency; C1 proficiency preferred.
- Good written English, including grammar, spelling, and comprehension.
- Ability to multitask and navigate multiple systems.
- Customer-focused approach with strong problem-solving skills.

Interview Process
- HR Interview
- Operations Interview
- English language assessment, including US English Versant where applicable.

Salary and Facilities
- Monthly CTC up to ₹32,000, depending on experience and assessment.
- Indicative take-home salary: ₹23,951 per month.
- Take-home with applicable performance-linked incentives (PLI): up to ₹26,556, subject to eligibility and performance.
- Cab facility for female employees during designated odd-hour shifts, as per company policy.
- Cab allowance of ₹180 per day for male employees, subject to applicable policy.

How to Apply Interested candidates who meet the eligibility criteria can share their updated resumes for further screening and interview scheduling.

Email - [email protected]

Contact - (phone hidden)

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Support Specialist _ Chat and Email (Jaipur)
🏢 MBSPL
📍 Jaipur