We are seeking a detail-focused, customer-oriented, and professional Customer Service Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests in a timely manner.

Responsibilities:

- Answer incoming calls from customers and assist them with their queries.

- Verify customers' identity by following company procedures before discussing any accounts, products, or information.

- Keep customers' information up to date on the internal CRM system.

- Manage inbound and outbound calls in a timely manner

- Follow communication scripts when handling different topics

- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Provide friendly,



courteous service to customers at all times and ensure they finish their call with you satisfied and happy.

- Escalate customer complaints to the management.

- Ensure customers are kept up to date with the progress of their request or service.

- Work in line with company KPIs regarding call volume and service levels.

Job Requirements

- Robust understanding of technical concepts and principles.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Proficiency in using computer applications and software.

- Strong analytical and troubleshooting skills.

- Experience working in an international BPO setting is preferred.

Perk & Benefit

- 5-Day Working Week (Mon-Fri)

- Pick-up Facility Available

- Fixed Salary

- Annual Bonus

📌 Customer Support Representative || International BPO (Kolkata)
🏢 Mayank Maheshwari
📍 Kolkata