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Job Title: Customer Support Associate
Process: Non-Voice (Email & Chat) / Blended Voice
Experience: Internship experience can apply or
0.1 month of experience to till Experienced Candidates
Employment Type: Full-Time / Internship
Job Summary
We are looking for customer-focused individuals to join our customer support team. The role involves handling customer queries through email and live chat, along with voice support as required in a blended process. The ideal candidate should have good communication skills, problem-solving abilities, and a strong commitment to providing excellent customer service.
Role & responsibilities
- Handle customer queries and concerns through email, live chat, and inbound/outbound calls as per process requirements.
- Provide accurate and timely responses to customer inquiries.
- Understand customer issues, identify the root cause, and provide appropriate resolutions.
- Maintain professional communication and ensure a positive customer experience.
- Document customer interactions and update details in CRM or internal systems.
- Follow company policies, standard operating procedures (SOPs), and quality guidelines.
- Meet daily productivity targets, response time, customer satisfaction, and quality metrics.
- Escalate complex issues to the appropriate team whenever required.
- Maintain data confidentiality and ensure accuracy while handling customer information.
Required Skills
- Good verbal and written communication skills in English.
- Basic computer knowledge and typing skills.
- Ability to handle multiple customer queries simultaneously.
- Good email drafting, grammar, and sentence formation skills.
- Strong listening, analytical, and problem-solving abilities.
- Customer-focused attitude with patience and a positive approach.
- Basic knowledge of MS Office and CRM tools is an added advantage.
Preferred candidate profile
- Any graduate or undergraduate qualification, as per process requirements.
- Internship experience can apply or
0.1 month of experience to till Experienced Candidates
- Candidates should be comfortable working in rotational shifts, including night shifts, if required.
- Willingness to work in a blended process involving email, chat, and voice support.
- Immediate joiners are preferred, if applicable.
Perks and advantages Monthly Bonuses + Gift Cards
Paid Overtime
Free Pickup & Drop
24/7 Pantry Access
500/month 100% Attendance Bonus
500/month Project Completion Bonus
1,000/month R&R; Rewards (Gift Cards)
300/month Refreshment Allowance
Paid Overtime and shift allowances
Free Transport (Home pickup & drop within radius)
Pantry access (Tea, Coffee, Green Tea, Milk available 24/7)
Prospect to work at a leading global healthcare organization
Interested? Share your resume now!
HR Laxmitha: (phone hidden)
[email protected]
Feel free to refer your friends too!
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