- 3 years of experience in customer support, client servicing, or technical helpdesk roles preferably in gaming, telecom, OTT, or digital platform domains.
- Excellent verbal and written communication skills in English.
- Strong customer empathy and a service-oriented mindset.
- Robust ability to analyze, troubleshoot, and resolve user issues effectively.
- Experience working with CRM or ticketing tools such as Intercom, Helpshift, Zoho or Jira.
- Strong organizational skills and ability to handle multiple priorities under pressure.
Good-to-Have
- Exposure to gaming platforms, subscription services, or digital content ecosystems.
- Understanding of B2B client management and service-level agreements (SLAs).
- Working knowledge of data entry, Excel, or reporting tools for performance tracking.
- Familiarity with API or platform configuration support (basic technical understanding).
- Multilingual proficiency (e.g., Hindi, regional Indian languages, or international languages).
Soft Skills
- Excellent interpersonal and problem-solving skills.
- Ability to maintain composure under pressure and handle escalations calmly.