Role & responsibilities -

- Managing all customer interactions through calls, emails and chat in a timely and skilled manner within an agreed service level.

- Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.

- Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.

- Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.

- Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.

- Flexibility to cross-train and support with other complexities in the wider business area.

- Assist with any other key tasks as requested.

- Ability to adapt to and thrive in a fast-paced, dynamic environment.

- Communicate clearly and professionally both verbally and in writing.

- Problem-solving skills, including questioning and diagnostic abilities.





- Demonstrate an ability to develop and maintain a network of contacts internally and externally.

- Understanding of customer contracts and delivery expectations.

- Effective listening skills and excellent attention to detail.

- Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes.

- Qualification:
- Any graduate (10+2+3) with a minimum of 1 year of experience or an MBA fresher
- The candidate should be fluent in Hindi and English.

- 6 Days working

- Rotational Shifts: (7 am to 9 pm (any 9 hours between), Female and Male)

- Location
- Bangalore

- 1.

Rotational

Off

- Work from the Office
- CTC: Up to 25,000/- per month for an MBA fresher

- Take home: 20,000/- per month for an MBA fresher

- CTC: Up to 30,000/- per month for experienced candidates

- Take Home: up to 25,000/- for experienced candidates

- Apprentice Salary:
- Freshers: 22,500/- stipend per month

📌 Customer Support Executive (Bengaluru)
🏢 KVC Consultants
📍 Bengaluru