Hiring Customer Support Executives | Work From Home (WFH) | Freshers & ExperiencedJob Highlights

- Role: Customer Support Executive (Voice, Chat, & Email)
- Location: Remote / Work from Home
- Salary: 18,800 CTC per month + Quarterly Performance Bonus
- Experience: Freshers & Experienced candidates welcome
- Qualification: Undergraduate / Any Graduate
- Shifts: 24/7 Rotational Shifts (6-day work week with 1 rotational off)

Job OverviewWe are looking for enthusiastic, customer-centric Customer Support Executives to join our fast-growing dynamic team. In this role, you will act as the frontline voice of our brand, helping customers solve queries, managing order updates, and ensuring a world-class customer experience via calls, chats, and emails.Key Responsibilities

- Customer Care & Query Resolution: Proactively assist customers with their queries via phone, chat, and email in a timely and professional manner.
- Issue Management: Resolve order-related queries including shipment tracking, delivery delays, refunds, cancellations, replacements, and other service requests.
- Process & Record Maintenance: Maintain accurate records of customer interactions, tickets, and call logs in the CRM system.
- Cross-Team Collaboration: Coordinate with internal logistics and operations teams to ensure seamless issue resolution.
- Quality & Performance: Meet and exceed daily key performance indicators (KPIs), call quality metrics, and customer satisfaction targets (CSAT).

Eligibility & System Requirements

- Language Proficiency:



Excellent verbal and written communication skills in both English and Hindi.
- Education: Undergraduate or Graduate in any stream/discipline.
- Experience Level: Both Freshers and candidates with prior Customer Support/BPO experience are eligible to apply.

- Workstation / Tech Setup:
- Personal Laptop or Desktop with minimum 8 GB RAM and Windows 10 or above.
- Stable, high-speed Wi-Fi / Broadband internet connection.
- Comfortable using a personal mobile device via a masked system (your personal number remains 100% private).
- Web camera enabled for interview, training, and working hours.
- Flexibility: Comfortable working in 24/7 rotational shifts (9-hour shifts: 8 productive hours + 1-hour break) on a 6-day work week model.

Compensation & Benefits

- Starting Salary: 18,800 CTC per month (~13,558 Net Take-Home)
- Quarterly Bonus / Payout: Up to 17,134 (as per performance and company policy)
- Statutory Perks: PF contribution (3,434), ESIC coverage (500), and Statutory Bonus (1,192) included.
- Paid Training: Structured product and process training provided upon joining, followed by certification.

Selection Process (5-Step Evaluation)

1. HR Initial Screening
2. Operations Round L1
3. Operations Round L2
4. Aptitude / Skills Assessment
5. Final Client Evaluation

Important Notice: Our recruitment process is 100% free of charge. We never ask for any money, fees, or registration costs at any stage of the interview or joining process.

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