Job Summary

We are looking for a Customer Support Executive (CSE) to handle customer complaints and coordinate with the technician team for timely resolution.

Key Responsibilities

- Handle customer complaints through calls, email, and WhatsApp.
- Understand customer issues and record complaints.
- Coordinate with the technician team for service requirements.
- Assign and align technicians to customer locations.
- Follow up with technicians regarding site visits and complaint status.
- Keep customers updated about service progress.
- Ensure timely closure of complaints.
- Maintain service records and prepare daily reports.
- Collect customer feedback after service completion.

Requirements

- B.Tech in Mechanical Engineering preferred.
- 1+ year of experience in customer support/service coordination preferred.
- Valuable communication and customer-handling skills.
- Good computer knowledge, including MS Excel and MS Office.




- Good coordination and follow-up skills.
- Experience in a manufacturing/machinery industry will be an advantage.

Key Skills Customer Support | Complaint Handling | Technician Coordination | Service Coordination | Customer Communication | Follow-up | MS Excel

Apply: [email protected]

Contact: +91-91154-10132

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Provident Fund

Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your notice period?

Experience:
- Customer support: 1 year (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (Ludhiana)
🏢 Ecostan India Private
📍 Ludhiana