Key Responsibilities

- Handle customer queries through Email, Live Chat, and VSoft CRM.
- Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.
- Provide prompt and accurate solutions to customer inquiries.
- Coordinate with internal teams to resolve customer concerns.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex or unresolved issues to the appropriate internal team.
- Ensure timely follow-up and closure of customer requests.
- Maintain a qualified and customer-centric approach.
- Support day-to-day customer service operations.
- Follow company policies, processes, and service standards.

Requirements

Requirements

- B.Sc. Biotechnology
- B.Sc. Biochemistry
- M.Sc. Biotechnology
- M.Sc. Biochemistry

- DMLT
- Freshers or candidates with up to 2 years of relevant experience.
- Good problem-solving and interpersonal skills.
- Customer-oriented attitude.
- Willingness to learn CRM and support tools.
- Age: 18–35 years.

📌 Customer Support Executive (Tamil Nadu)
🏢 AVMLabs Cloud
📍 Tamil Nadu