At Scaler, we’re looking for Learner Delight Managers who will be the first point of contact for our learners and support them throughout their journey with us.

What you’ll do:

- Understand learner concerns and provide the right resolution.
- Help learners with queries related to their program and processes.
- Own learner issues end-to-end and ensure timely resolution.
- Proactively follow up on pending cases.
- Coordinate with internal teams to resolve learner concerns.
- Ensure every learner interaction is helpful, empathetic, and solution-oriented.

- What we’re looking for:

- 1–4 years of experience in Customer Support, Customer Experience, or similar roles.
- Strong communication and problem-solving skills.
- High ownership and attention to detail.
- An empathetic and learner-first approach.
- Ability to work well in a rapid-paced environment.

- Work Details:

- Location: Scaler Office, Electronic City, Bangalore.
- Work Mode: Work from office (WFO).
- Work Days: 5 days a week.
- Shifts: Rotational shifts.
- Week Offs: 2 rotational days off per week.

If you enjoy helping people, solving problems, and creating great customer experiences, we’d love to hear from you!

📌 Customer Support Associate (Bengaluru)
🏢 Scaler
📍 Bengaluru