At Lifeasy Interior, customer experience goes beyond project delivery. We believe in identifying concerns early, resolving issues proactively and keeping customers confident throughout their journey.

We are looking for a proactive, organised and customer-focused Customer Success Representative to manage customer relationships from order booking through design, execution, handover and post-sales support.

Key Responsibilities

- Conduct weekly check-ins with every active customer to assess satisfaction and identify concerns early.
- Proactively identify expectation gaps and prevent potential escalations before they become complaints.
- Coordinate with internal teams to resolve customer concerns and ensure timely closure.
- Track project milestones, payment schedules, due dates and customer commitments.
- Keep customers informed about progress, delays, resolutions and upcoming payments.




- Coordinate handover and post-sales requests through resolution.
- Maintain customer health trackers and report emerging risks to leadership.

What We're Looking For

- Experience in customer success, client servicing, relationship management or a similar role.
- Excellent communication, coordination, follow-up and organisational skills.
- A proactive problem-solver who can recognise dissatisfaction, take ownership and drive resolution.

Reporting: Direct reporting to CXOs, with dotted-line reporting to HODs. If you believe in resolving problems before they escalate and making customer experience a business priority, we would like to hear from you.

Pay: ₹10,000.00 - ₹31,000.00 per month

Work Location: In person

📌 Customer Success Representative (CSR) (Noida)
🏢 Lifeasy Interior
📍 Noida