Core Responsibilities

- Customer Onboarding:

Assist clients with product setup and implementation.

- Client Relationship Management:

Build and maintain strong customer relationships.

- Product Training:

Conduct product demos, walkthroughs, and training sessions.

- Customer Support:

Handle customer queries via email, calls, and ticketing tools.

- Product Adoption:

Help clients understand and effectively use Loyalty Program features.

- Cross-Functional Coordination:

Work closely with Product, Technical Support, and Development teams.

- Follow-ups & Reporting:

Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills and Qualifications

- Experience:

1–3 years.

- Education:





Bachelor's degree in Business, IT, Computer Science, or a related field.

- Skills:

Positive communication, problem-solving, coordination, and time management.

- Language Preference:

Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on.

- Tools:

Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.

- Preferred Experience:

Exposure to SaaS products, customer success, client servicing, or technical support.

- Availability:

Immediate joiners preferred.

📌 Customer Success Executive (local of Ahmedabad only)
🏢 Ecosmob Technologies
📍 Ahmedabad