Role & Responsibilities:

- Handle inbound customer calls and respond to queries related to shipments, deliveries, tracking, and courier services.

- Provide accurate information regarding shipment status and delivery updates.

- Resolve customer complaints professionally and ensure customer satisfaction.

- Coordinate with internal operations teams to resolve shipment-related issues.

- Escalate complex customer concerns to the appropriate department for timely resolution.

- Ensure high-quality customer service and adherence to company policies.

- This is a non-sales role with no sales targets.

Preferred Candidate Profile:

- Minimum 6 months of experience in a BPO or customer service role preferred.





- Freshers with excellent communication skills may also be considered if eligible.

- Positive verbal communication skills in English and Hindi; Bengali proficiency will be an advantage.

- Strong listening, problem-solving, and interpersonal skills.

- Ability to handle customer queries patiently and professionally.

- Basic computer knowledge and familiarity with MS Office.

- Willingness to work from the Kolkata office.

- Comfortable working in a day shift with a fixed Sunday weekly off.

- Candidates who can join immediately or on short notice will be preferred.

📌 Customer Service Executive (Chinar Park)
🏢 Prolific Hr Consultants
📍 Chinar Park