Roles and Responsibilities :
- Handle customer inquiries, complaints, and feedback through phone calls, emails, or chats in a timely and professional manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.
- Meet performance targets set for first call resolution rate, handle time, and quality metrics.
Job Requirements :
- 1-3 years of experience in international voice process or similar industry (BPO/Call Centre).
- Excellent verbal communication skills with robust English language proficiency.
- Ability to work on rotational shifts including 24x7 operations with flexibility to adapt to changing schedules.
📌 Customer Service Executive (Pune)
🏢 Cotiviti
📍 Pune