Roles and Responsibilities :

- Handle customer inquiries, complaints, and feedback through phone calls, emails, or chats in a timely and skilled manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.
- Meet performance targets set for first call resolution rate, handle time, and quality metrics.

Job Requirements :

- 1-3 years of experience in international voice process or similar industry (BPO/Call Centre).
- Excellent verbal communication skills with strong English language proficiency.
- Ability to work on rotational shifts including 24x7 operations with flexibility to adapt to changing schedules.

Role: Customer Success, Service & Operations - Other, Industry Type: Analytics / KPO / Research, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate read more

Key Skills EnglishCustomer ServiceCustomer Support24X7Rotational ShiftsUS ShiftInternational VoiceNight ShiftVoice ProcessVerbal CommunicationCommunication Skills

📌 Customer Service Executive (Pune)
🏢 Cotiviti
📍 Pune