Key Responsibilities

- Contact customers to collect feedback on vehicle sales and service experiences.

- Monitor customer satisfaction scores and ensure timely follow-up.

- Handle customer complaints and coordinate with relevant departments for resolution.

- Conduct customer follow-ups for vehicle servicing, maintenance, and renewal reminders.

- Maintain accurate customer databases and communication records.

- Monitor customer retention, repeat visits, and service appointment follow-ups.

- Coordinate with Sales and Service teams to improve customer experience.

- Identify customer concerns and recommend improvements in service quality.

- Track customer feedback, complaints, and satisfaction reports.

- Support customer loyalty initiatives, campaigns, and relationship-building activities.





- Ensure timely communication with customers and maintain skilled service standards.

Qualifications and Skills

- Any degree is preferred.

- Experience in CRM, customer service, or the automobile industry is an advantage.

- Excellent communication and interpersonal skills.

- Good telephone etiquette and customer-handling abilities.

- Basic computer knowledge, including MS Excel and CRM software.

- Strong problem-solving, coordination, and follow-up skills.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance

- Leave encashment

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Kappalur)
🏢 RAMANI CARS
📍 Kappalur