Role & responsibilities

Customer Relationship Manager (CRM) Roles and Responsibilities in NoBroker.com

Roles

- Manage relationships with customers, property owners, buyers, and tenants.
- Ensure customer satisfaction by providing timely support and effective solutions.
- Coordinate with sales and operations teams to deliver a smooth customer experience.

Responsibilities

- Understand customer requirements and recommend suitable NoBroker services.
- Handle customer inquiries, complaints, and service-related issues.
- Follow up with customers to ensure timely resolution of concerns.
- Build and maintain long-term customer relationships.
- Coordinate with internal teams to resolve escalations and improve service delivery.
- Maintain accurate customer interactions and updates in CRM systems.
- Identify opportunities for upselling, cross-selling,



and service renewals.
- Monitor customer feedback and work towards improving satisfaction.
- Support customers throughout the service process, from onboarding to completion.
- Achieve assigned customer satisfaction, retention, and revenue targets.
- Prepare regular reports on customer interactions and service performance.

Preferred candidate profile Candidate must knows English , Hindi and one south indian langauges , to be fluent and positive communication to handle customer support and management maintaining the customer enquiries and feedback management For further information kindly connect me on whatsapp : (phone hidden)

📌 Customer Relationship Manager wfo Sweta (Bengaluru)
🏢 NoBroker
📍 Bengaluru