The person should act as the single point of contact for all service-related customer interactions and be responsible for:
- Handling and resolving customer complaints, issues and queries.
- Regular follow-up with customers until closure.
- Maintaining a cordial and skilled relationship with customers.
- Ensuring timely communication and updates on service status.
- Capturing customer feedback and identifying recurring issues.
- Strengthening customer confidence and building the P. ORR & SONS brand positively in the customer's mind.