Customer Grievance Officer (Himatnagar)

Customer Grievance Officer (Himatnagar)

26 Oct
|
Airtel Payments Bank
|
Himatnagar

26 Oct

Airtel Payments Bank

Himatnagar

- Accessibility- Availability as per defined plan. Defined plan for the district for the month.

- Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal

- NPS- Deliver aspirations on customer engagement score

- Driving financial literacy and customer awareness on Bank products

- Time to resolve customer concerns- 80% of response & resolutions within TAT

- Educate Customers about the perks linked to his bank a/c and recommend products/ services best suited to the customers requirements

- Partnering with sales field team in running financial literacy camps

Work Experience

3-5 years of relevant experience

- Educational Level :-

- Graduate

📌 Customer Grievance Officer (Himatnagar)
🏢 Airtel Payments Bank
📍 Himatnagar

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