We are looking for a Customer Experience Executive with excellent English communication skills to manage customer interactions and ensure a smooth customer journey. The candidate will handle customer queries, appointment scheduling, follow-ups, and coordination related to vehicle sales, bookings, servicing, and after-sales support.

Key Responsibilities

- Handle incoming and outgoing customer calls, emails, messages, and other communication channels.

- Respond to customer queries regarding vehicles, bookings, sales processes, service appointments, delivery schedules, and after-sales support.

- Schedule and confirm customer appointments, test drives, service visits, and follow-up calls.

- Follow up with prospective customers and existing clients to ensure a smooth customer experience.





- Manage customer complaints and coordinate with relevant teams for timely resolution.

- Maintain accurate customer records, appointment details, and related documentation.

- Coordinate with sales, service, and other internal teams to address customer requirements.

- Ensure skilled communication and high standards of customer satisfaction.

Required Skills

- Excellent English communication skills (mandatory).

- Strong customer support and relationship management skills.

- Good complaint handling and query resolution abilities.

- Experience in appointment scheduling and customer follow-ups.

- Strong documentation and record-keeping skills.

- Good coordination, multitasking, and problem-solving abilities.

📌 Customer Experience Executive (New Delhi)
🏢 Globalstar Auto
📍 New Delhi