Key Responsibilities

- Handle inbound pre-sales queries via phone, email, and digital channels, guiding customers on appropriate product selection

- Ensure high levels of customer satisfaction, retention, and repeat engagement

- Achieve individual sales targets by converting enquiries into successful purchases

- Proactively identify opportunities for upselling, cross-selling, and product bundling to enhance the customer experience

- Manage post-sales queries including order tracking, returns, exchanges, and refunds

- Resolve customer complaints and escalations professionally within defined SLAs

- Maintain accurate records of customer interactions, sales opportunities, and resolutions within internal systems.

Requirements

- 2- 5 years of experience in pre-sales, post-sales, customer support, or inside sales

- Strong communication, problem-solving, and relationship management skills

- Experience in luxury /premium ecommerce or consumer products is preferred

- Customer-first mindset with solid attention to detail

📌 Customer Engagement (Pre & Post Sales) (Mumbai)
🏢 All Things Baby
📍 Mumbai