Role & responsibilities

JD:

1. CX Executive

Location: Nariman point

Experience Required: 0 to 3+ years

Salary 2 LPA-4 LPA

Need F2F for Nariman Point

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Purpose of the Role

The purpose of the Customer Experience (CX) Executive is to ensure a seamless customer experience by maintaining updated client records, supporting CRM initiatives, and driving client retention through regular communication and reporting. The role also involves coordinating across departments to meet business objectives.X`

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Key Responsibilities

Maintain and update client information regularly in CRM tools (preferably Zoho).

Support the Senior CRM Manager in defining and developing the client retention strategy, roadmap, and budgeting process.

Conduct regular status meetings with internal stakeholders and maintain open channels of communication with field teams.

Send quarterly connects, event invitations, and marketing communications to clients.

Ensure accuracy and organization of customer data using Microsoft Excel and Zoho.

Track KPIs and work toward achieving defined client retention goals.





Collaborate with operations and product managers to prioritize client needs and internal projects.

Follow best practices to ensure data is documented, readable, maintainable, and aligned with compliance standards.

Stay updated with current trends, tools, and information relevant to customer experience management.

Learn and apply sales techniques to grow professionally within the sales ecosystem.

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Key Skills & Competencies:

Proficiency in Microsoft Excel (pivot tables, charts, data cleaning, etc.)

Knowledge of CRM platforms (Zoho preferred)

Strong communication and interpersonal skills

Detail-oriented and data-driven mindset

Ability to prioritize and multitask across different projects

Eagerness to learn and grow professionally

Collaborative and proactive attitude

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Preferred Qualifications

Bachelors degree in Marketing, Business Administration, or a related field

1–2 years of experience in a CX or CRM-related role

Preferred candidate profile

Perks and benefits

📌 Customer CX Executive(CRM role)-Nariman Point (Mumbai)
🏢 SPINO TECHNOLOGIES
📍 Mumbai