Customer Care Executive (Mumbai)

Customer Care Executive (Mumbai)

26 Oct
|
Loadnetic Solutions Private
|
Mumbai

26 Oct

Loadnetic Solutions Private

Mumbai

Job Responsibilities

- Handle customer inquiries regarding shipment status, delivery schedules, and order updates.

- Track shipments and provide timely updates to customers.

- Coordinate with warehouse, transport, courier, and operations teams.

- Resolve customer complaints related to delayed deliveries, damaged goods, and missing shipments.

- Prepare and maintain shipment records, delivery reports, and customer service documents.

- Follow up on pending deliveries, returns, and proof of delivery (POD).

- Coordinate with vendors and transporters to ensure timely delivery.

- Update shipment information in ERP, CRM, or logistics management systems.

- Communicate with customers through phone calls, emails, and other communication channels.

- Ensure customer satisfaction and follow company service-level agreements (SLAs).

Pay: ₹9,900.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 Loadnetic Solutions Private
📍 Mumbai

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