Role Overview;

The Customer Experience will play a dual role in supporting customer queries and contributing to growth initiatives. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities;

Customer Experience

- Handle customer queries via chat, email, and calls in a timely and professional manner
- Resolve issues related to memberships, bookings, payments, and app usage
- Maintain high customer satisfaction (CSAT) scores
- Escalate complex issues to relevant teams when needed
- Keep records of customer interactions and feedback

Required Skills & Qualifications:
- Bachelor’s degree in any discipline
- Strong verbal and written communication skills
- Customer-centric attitude with empathy and patience
- Basic understanding of CRM tools and customer support platforms




- Ability to multitask and work in a fast-paced environment
- Prior experience in customer support, sales, or growth roles
- Familiarity with fitness/wellness industry

What We Offer

- Market-competitive salary + incentives
- Training and growth opportunities
- Fun, dynamic work environment
- Health and life insurance
- PAN India Cult Gym Pass

Working Conditions: The role is based in the office 6 Days, with rotational weekoff.

Interested candidates can apply with an updated CV. Please include your current salary, expected salary, notice period, and availability for an interview.

Contact Details: (phone hidden) or (phone hidden)

📌 Customer Care Executive (Bengaluru)
🏢 CureFit
📍 Bengaluru