: Customer Support Executive

We are looking for a Customer Support Executive who can handle customer queries efficiently and ensure a smooth and positive customer experience across all touchpoints.

Key Responsibilities:

- Handle customer inquiries via calls, WhatsApp, email, and social media
- Resolve order-related queries including delivery status, returns, refunds, and exchanges
- Coordinate with internal teams (warehouse, logistics, accounts) to resolve customer issues
- Maintain accurate records of customer interactions and resolutions
- Provide timely updates to customers and ensure closure of tickets
- Handle customer complaints professionally and escalate issues when required
- Assist customers with product-related information and guidance
- Ensure high levels of customer satisfaction and brand representation

Requirements:

- Graduate in any discipline




- 1–3 years of experience in customer support (e-commerce experience preferred)
- Strong verbal and written communication skills in languages like English & Hindi.
- Comfortable handling customers on WhatsApp, calls, and email
- Ability to multitask and work in a fast-paced setting
- Basic computer knowledge (Excel, CRM tools, order management systems)
- Patient, problem-solving attitude with a customer-first mindset

Location: Vadodara, Guja

Employment Type:

Full-time

- “Experience with Shopify, Amazon, Flipkart is a plus”
- “Ability to handle high-volume queries during sales”

Job Types: Full-time, Permanent Pay: ₹5,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Care Executive (Vadodara)
🏢 Epione Surgicare
📍 Vadodara