- Handle customer queries and provide support related to credit card difficulties.
- Coordinate with internal teams to resolve customer issues efficiently.
- Ensure compliance with company policies and regulatory requirements.
- Maintain records and documentation related to customer assistance activities.
- Support the Hardship Assistance Unit in delivering timely and empathetic customer service.
- Work closely with credit and risk teams to facilitate customer relief processes.
- Monitor and report on customer assistance metrics and outcomes.
- Facilitate communication between customers and the organization to improve service quality.
- Contribute to process improvements within the customer support framework.
📌 Customer Assistance Manager - Credit Card Hardship Support (Noida)
🏢 Kotak Mahindra Bank
📍 Noida
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