- Build and maintain robust relationships with existing and prospective customers.

- Track incoming leads, update lead status, and follow up with customers to ensure timely communication.

- Contact customers through calls, emails, and messages to provide updates, gather feedback, and support conversions.

- Handle customer questions, complaints, and concerns professionally and coordinate with the relevant teams for resolution.

- Work closely with the sales and marketing teams to track leads, monitor conversions, and support business development activities.

- Prepare daily, weekly, and monthly reports on leads, follow ups, customer interactions, and conversion status.

- Collect and analyse customer feedback to identify areas for service improvement.

- Maintain proper records of customer communications, complaints, and resolutions.





- Ensure timely follow ups and meet assigned customer engagement and lead conversion targets.

- 3 years of experience in CRM, customer service.

- Experience working with CRM software such as Salesforce, Zoho CRM, HubSpot, or similar tools is preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s)

- Salary is UPTO 30K Interested can apply: yes

- Need to have experience in doing Quotations, reports: yes

- Need to have experience in working with CRM software such as Salesforce, Zoho CRM etc: yes

Experience

- Customer relationship management: 3 years (Preferred)

Work Location: In person

📌 CRM Executive (Banjara Hills)
🏢 Shivkan Business Services
📍 Banjara Hills