Role & responsibilities

- Customer Lifecycle Management: Design and execute end-to-end customer journey strategies from onboarding to retention and re-engagement.

- CRM Operations &
- Database Management:

Manage and optimize CRM tools and software to maintain clean, updated customer databases and segmentation lists.

- Campaign Execution: Plan and execute targeted multi-channel marketing and communication campaigns (Email, SMS, WhatsApp, and Push Notifications) to drive engagement and repeat sales.

- Customer Support &

- Escalation Handling:

Oversee complex customer queries, resolve escalated issues promptly, and coordinate with sales, operations, and support teams for quick resolutions.

- Data Analytics &

- Reporting:

Track key performance metrics (Churn Rate, Retention Rate, CSAT, NPS, and Conversion Rates) and generate actionable insights/reports for management.

- Loyalty &

- Feedback Programs:

Design, implement, and monitor customer loyalty programs, feedback surveys, and referral initiatives to boost brand advocacy.

- Cross-functional Collaboration:



Work closely with the Sales and Marketing teams to align lead management, follow-up workflows, and promotional offers.

Preferred candidate profile

- Education: Bachelors degree in Business Administration, Marketing, Communications, or a related field.

- Experience: [2 to 5 years] of proven experience in CRM management, customer success, or digital marketing within retail, e-commerce, healthcare, or corporate sectors.

- Technical Skills: Hands-on experience with CRM software, advanced Excel, and data analysis tools.

- Communication: Exceptional verbal and written communication skills in English and Hindi, with strong negotiation and problem-solving abilities.

- Analytical Mindset: Ability to interpret customer data, identify trends, and translate insights into strategic actions.

- Time Management: Highly organized with the ability to manage multiple campaigns and priorities in a rapid-paced environment.

📌 Crm Executive (New Delhi)
🏢 Medglobe Therapeutics
📍 New Delhi