- Handle customer calls, queries, feedback, and complaints.
- Conduct customer satisfaction calls and follow-ups.
- Coordinate with Sales and Service teams to resolve customer concerns.
- Maintain customer databases and CRM records.
- Ensure customer satisfaction and a positive customer experience.
Qualification: Graduate in any discipline. Experience: Fresher or experienced candidates can apply. Automobile dealership experience preferred.
– SMR (Service Marketing Representative)
Responsibilities:
- Call customers for service reminders and follow-ups.
- Generate service appointments and coordinate with the Service team.
- Follow up with customers for pending and overdue services.
- Inform customers about service offers and campaigns.
- Maintain calling records and achieve monthly targets.
Qualification: Graduate in any discipline. Experience: Fresher or experienced candidates can apply. Automobile dealership experience preferred.
Preferred Skills: Good communication, telephone etiquette, customer-handling skills, and basic computer knowledge.
Pay: ₹18,000.00 - ₹25,000.00 per month
Advantages
- Cell phone reimbursement
- Paid sick time
- Provident Fund