Job Title: Customer Relationship Officer (CRO)

Location: Kalyani, Kanchrapara

Company: Airtel

The Customer Relationship Officer (CRO) is responsible for handling walk-in customers at the store, understanding their needs, and selling Airtel products and services while ensuring excellent customer satisfaction.

Key Responsibilities

- Attend walk-in customers at the counter.
- Promote and sell Airtel products and services.
- Explain plans, offers, and benefits clearly to customers.
- Complete customer documentation and service activation.
- Handle customer queries and resolve service-related issues.
- Maintain customer records in the system.
- Achieve daily and monthly sales targets.
- Ensure excellent customer service and satisfaction.

Eligibility:
- Graduation is mandatory.
- Positive communication and interpersonal skills.
- Basic computer knowledge.
- Sales or customer service experience preferred. Freshers may also apply.

Skills Required:




- Customer handling
- Communication skills
- Sales and negotiation skills
- Problem-solving ability
- Teamwork and customer-centric approach

Job Type: Counter Sales / Retail Sales

Contact Details

Prabha Kumari

90072 16996

Apply now and build your career with Airtel!

Role: Retail Sales, Industry Type: Telecom / ISP, Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Business DevelopmentRetail SalesBranch Sales / In Office SalesSales Support / Presales SalesB2C SalesBroadband / FiberCounter SalesShowroom SalesJewelleryFashionRetail OutletsShowroomLuxury

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