: Concierge Desk Executive

Location: Mohali Walk Mall, Mohali, Punjab

Department: Mall Operations / Customer Experience

Company: Pioneer Property Zone (PPZ)

Job Summary

We are looking for a well-groomed, courteous, and customer-oriented Concierge Desk Executive for Mohali Walk Mall, Mohali. The candidate will serve as the first point of contact for visitors, providing information, assisting customers with their queries, managing feedback and complaints, and ensuring a welcoming and hassle-free mall experience.

Key Responsibilities

- Visitor Assistance: Welcome visitors and provide information regarding mall facilities, stores, restaurants, events, and ongoing promotions.
- Customer Service: Handle customer queries, requests, and complaints professionally and ensure timely resolution.
- Information Desk Management: Manage the concierge desk and provide accurate information about store locations, parking, washrooms, amenities, and other mall facilities.
- Customer Feedback: Collect customer feedback, maintain records, and coordinate with relevant departments to address concerns.
- Complaint Management: Register customer complaints and follow up with operations, housekeeping, security, parking, and facility management teams for closure.
- Mall Events & Promotions: Inform visitors about ongoing events, activities, offers, and promotional campaigns.
- Coordination: Liaise with internal departments and retail tenants to ensure smooth visitor assistance and service delivery.
- Lost & Found Management: Maintain records of lost-and-found items and coordinate with the security team for proper handling and handover.
- Telephone & Communication Handling:



Attend calls and respond to customer enquiries through designated communication channels.
- Daily Reporting: Maintain visitor enquiry logs, complaint registers, feedback records, and daily activity reports.
- Service Standards: Ensure the concierge desk remains presentable, organized, and adequately equipped at all times.
- Emergency Assistance: Guide visitors and coordinate with security and mall operations teams during emergencies or other incidents.

Desired Candidate Profile
- Graduate in any discipline; a hospitality or customer service qualification will be an added advantage.
- 13 years of experience in customer service, front office, reception, hospitality, retail, or mall operations.
- Excellent verbal communication and interpersonal skills.
- Pleasant personality, professional grooming, and a customer-first attitude.
- Good command of English, Hindi, and Punjabi.
- Basic computer knowledge, including MS Office and email communication.
- Ability to handle customer complaints calmly and professionally.
- Solid coordination, problem-solving, and time-management skills.
- Willingness to work in rotational shifts, including weekends and holidays, as per mall operational requirements.

Key Skills
- Customer Service & Visitor Management
- Front Desk & Concierge Operations
- Complaint Handling & Resolution
- Visitor Feedback Management
- Communication & Interpersonal Skills
- Mall Operations Coordination
- Lost & Found Management
- MS Office & Daily Reporting

Job Location: Mohali Walk Mall, Mohali, Punjab Interested candidates may share their updated CV along with current CTC, expected CTC, and notice period.

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