Company: Merch Matters

Location: Gurgaon

Experience: 2–5 Years | Employment Type: Full-time

About Merch Matters

Merch Matters specialises in corporate gifting, branded merchandise, employee welcome kits, festive hampers, and customised gifting solutions for corporates.

Key Responsibilities

Manage client relationships and ensure customer satisfaction.

Generate repeat business, upsell products, and identify new opportunities.

Understand client requirements, budgets, and gifting needs.

Prepare quotations, proposals, and product presentations.

Coordinate with internal teams for customisation, production, and timely delivery.

Follow up on enquiries, quotations, purchase orders, and payments.

Maintain client records, sales trackers, and gifting calendars.

Achieve monthly sales targets and build long-term client relationships.

Requirements





Graduate in Business, Marketing, Sales, or a related field.

2–5 years of experience in sales, relationship management, or account management.

Corporate gifting or B2B sales experience preferred.

Excellent communication, negotiation, and follow-up skills.

Proficiency in MS Excel, PowerPoint, email, and CRM tools.

Robust coordination and problem-solving abilities.

Key Performance Indicators (KPIs)

Repeat business and client retention.

Timely order execution and payment collection.

How to Apply

- Interested candidates can share their updated CV along with current salary, expected salary, notice period, and relevant experience.

📌 Client Relationship Manager (New Delhi)
🏢 Merch Matters
📍 New Delhi