Basic Information on RoleJob TitleCircle Operations - Operations Service ManagerDate:

Circle/CorporateCircleWritten by

Function Name:OperationsApproved by

(Job Holder)

Sub-Function Name:Operations ServiceApproved by:

(Immediate Superior)

Reports to:Circle Operations HeadReported by:Associate01Section One: Job PurposeSummarize in one statement why your job exists; and how it contributes to the overall mission/objective of the organizationEnsure operational excellence, timely service delivery, and proactive resolution of site issues. Provide technical oversight and coordinate with customers to drive uptime, site stability and manage outages effectively, and deliver actionable performance insights. Ensure sign off on Indus Up-Time Reports (IUTR).02Section Two: Principal AccountabilitiesList the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)Sr.

NoExpected End ResultsMajor Activities1MIS Reporting & Operational Analytics1.Ensure timely circulation of daily, weekly, and monthly reports and dashboards to internal and external customers.

2.Provide proactive insights to the circle Operation & Maintenance team to prevent site outages and support uptime improvement.

3.Highlight high-risk sites to field teams based on alarm trends.

4.Reduce manual reporting and prepare management presentations for internal and external stakeholders.

5.Validate daily outages with customers and internal teams.

6.Manage uptime during business continuity events, natural calamities, and business continuity plan (BCP) invocation.2Database Accuracy & Information Management1.Ensure accuracy of databases, including technician details, on-roll manpower, and geographical information.

2.Support teams with updates related to new sites and technology additions.

3.Consolidate operational requirements into standardized formats.





4.Update all relevant data regularly in internal systems.

5.Use data insights to recommend preventive and corrective actions.3Audit Oversight & Compliance Assurance1.Understand current policies and standards and track revisions in these documents.

2.Conduct internal audits of partners to check process adherence.

3.Prepare detailed audit observation reports.

4.Identify training needs and conduct sessions on new technologies, Simple Network Management Protocol (SNPM) processes, and operational guidelines.

5.Follow up with circle teams for timely closure of audit observations.

6.Collect regular feedback from field teams on application performance and coordinate necessary corrections.4Performance Validation & Revenue Insights1.Calculate and verify P&L; for the Operation & Maintenance team and share validated results with stakeholders.

2.Highlight deviations to circles, ensuring no mismatches are raised by customers, energy, estate, or finance teams.

3.Validate uptime performance using system root cause analysis (RCA), Indus Up-Time Reports (IUTR), Configuration Management tickets, Fiber Management System (FMS) and estate inputs.

4.Validate load-based data and identify opportunities to enhance circle revenue.5Competency Development & Team Capability Building1.Enhance technical capabilities of engineers through knowledge sessions.

2.Conduct regular performance reviews and support the team in delivering 100% quality output and productivity.6Customer Service & Relationship Management1.Serve as the primary liaison between Indus Towers and Total Service Providers (TSPs).

2.Ensure timely sign-off of uptime reports, long-duration outages, and site-level escalations.

3.Coordinate resolution and communication for locked sites and Frequent Falling Sites (FFS).

4.Provide customers with transparent, data-backed recommendations for performance improvement.

5.Maintain high customer satisfaction through proactive engagement and transparent reporting.

📌 Circle Operations - Operations Service Manager (Bhubaneswar)
🏢 Indus Towers
📍 Bhubaneswar