Urgent opening for German Chat Email support at Thane

Compulsory B2 level completed OR Graduated in German OR Diploma in German.

Thane (Mumbai) Location, Candidate should be positive in English. Candidate should ready to work for night shift (Rotational shift), this is one of the Europe based company and you will get any two week off. NO WORK FROM HOME

Interested candidates send us your Resume via email or via WhatsApp on (phone hidden). Email: [email protected]

Respond to customer inquiries via chat support, providing product information and guidance as needed

Resolve customer complaints and issues efficiently and effectively

Escalate complex problems to the appropriate department or personnel

Record and document customer interactions and transactions,



including details of inquiries, complaints, comments, and actions taken

Follow up on customer interactions when necessary

Recognize, document, and alert the management team of trends in customer calls

Meet chat quotas and quality standards set by the organization

Maintain up-to-date knowledge of the company's products, services, and customer service policies

Work collaboratively with other team members to achieve overall customer service goals

Protect customer information in accordance with privacy policies and procedures.

This job is provided by Shine.com

📌 Chat and Email Support - German Language (Thane)
🏢 I Growh Services
📍 Thane