Key Responsibilities

Center Operations: Ensure smooth day-to-day functioning of the center, including workspace readiness, housekeeping, maintenance, security, internet connectivity, and adherence to operational standards.

- Cost Optimization: Manage center operating expenses within approved budgets, identify cost-saving opportunities,optimize vendor and manpower utilization, and ensure efficient use of utilities and resources without compromising service quality.
- Revenue Growth: Drive revenue through effective space utilization, meeting room bookings, events, additional services, and upselling opportunities in coordination with Sales and Business Development teams.
- Collections Management: Ensure timely collections by monitoring outstanding dues, following up with customers, resolving billing discrepancies in coordination with Finance, and escalating overdue accounts.
- Customer Retention: Build strong customer relationships, proactively address concerns, identify churn risks, support renewals, and drive customer satisfaction through timely resolution of complaints.
- Vendor & Stakeholder Management: Manage service partners and coordinate with Sales, Finance,



IT, Procurement, and other internal teams to ensure seamless center operations.
- Compliance & Reporting: Ensure adherence to company policies, safety standards, and applicable statutory requirements. Maintain accurate operational records and submit timely reports on expenses, revenue, collections, and customer feedback.
- Business Ownership: Monitor center performance, identify improvement opportunities, take corrective actions, and remain accountable for achieving business and operational objectives.

Desired Profile

- Bachelor's degree in Business Administration, Hospitality, Operations, or a related field.
- Relevant experience in co-working, hospitality, facilities management, or customer-facing operations.
- Solid understanding of cost control, revenue generation, collections, and customer relationship management.
- Excellent communication, problem-solving, vendor management, and stakeholder coordination skills.
- Proficiency in MS Excel, MIS reporting, and operational dashboards

📌 Center Manager (Gurugram)
🏢 OYO
📍 Gurugram