Key Area of Responsibility:

- Monitor ATM Fleet Performance: Utilize various remote access and analytical tools to continuously monitor the performance of ATM fleet and diagnose issues.

- Identify Poor Performing ATMs: Tag ATMs that are performing poorly or starting to show signs of poor performance.

- Proactive Parts Ordering: Avoid unnecessary field technician dispatches and revisits by proactively ordering parts needed to resolve issues.

- Performance Tagging: Tag ATMs that are potential poor performers to prioritize maintenance and repairs.

- Data Analysis: Analyze performance data to identify trends and potential issues before they escalate.

Required Skills

- Proactive, analytical and technical mindset

- Excellent communication and interpersonal skills

- Solid English language proficiency

- Strong technical acumen with solid knowledge of analytic tools and processes (intermediate Power BI and Excel skills)

- Working shifts:

Preferred candidate profile

- Bachelors degree in IT/technical sciences

- Previous experience supporting NCR Atleos financial products and knowledge of NCR Atleos hardware solutions

- Experience working in L2 support team

📌 Care Fleet Monitoring (Mumbai)
🏢 NCR Atleos
📍 Mumbai