Closing date for applications: 05/11/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

#R-00285617

This role is based in India and as such all normal working days must be carried out in India. Join us as a Business Capability Manager

- Partner with senior stakeholders to identify capability priorities that support business strategy, performance and future workforce needs
- You’ll diagnose capability and performance challenges, recommending targeted interventions that improve business, colleague and customer outcomes
- You'll play a key role in shaping capability investment decisions, using insight, evidence and commercial understanding to influence priorities across the organisation
- We're offering this role at Director level

What you’ll do

As a Business Capability Manager, you’ll help the business build the capabilities needed to deliver current priorities and future ambitions. Working closely with business leaders, you’ll identify capability gaps, develop targeted plans and recommend the interventions most likely to improve performance and business outcomes. You’ll drive adoption and application of capability solutions, making sure colleagues can build skills and apply learning effectively in their day-to-day roles and maximise business impact and value.

You’ll be

- Prioritising capability activity based on business value, strategic importance and risk considerations
- Managing and optimising capability portfolios,



making sure investment is focused on the areas of greatest impact
- Defining, measuring and communicating capability outcomes using business, performance and behavioural data
- Driving the adoption and application of capability solutions through learning, coaching, practice, communities and workplace support
- Representing business capability priorities across the wider Learning & Development community and enterprise network

The skills you'll need

To thrive in this role, you’ll bring experience partnering with senior stakeholders to identify capability needs, influence decisions and drive meaningful outcomes. You’ll have a strong understanding of capability planning, learning methodologies and behaviour change principles, paired with experience diagnosing performance challenges and recommending solutions that extend beyond formal learning where appropriate.

We’ll also expect you to have:

- Experience using data, insight and business measures to evaluate impact and inform decision-making
- Experience managing complex capability portfolios, programmes and competing priorities
- A robust understanding of learning technologies, AI-enabled tools and approaches that improve capability application and performance

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts:

- Surrounded by 28 acres
- Space for 4,100 colleagues
- Opened in 2010

📌 Business Capability Manager, Director (Gurugram)
🏢 NatWest Group
📍 Gurugram