About Cybage

Cybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the world’s largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called Decision Mines for Digital Excellence.

Position Overview -

Business Analyst with strong expertise in the Travel & Hospitality domain , specifically in Channel Management, OTA integrations, distribution workflows, and connectivity platforms . The ideal candidate will possess exceptional analytical capabilities, strong documentation skills, and the ability to translate complex business needs into clear, actionable functional specifications.

This role requires hands-on technical proficiency with tools commonly used in OTA/Channel connectivity such as Splunk, PostmanBruno, JSON/XML payloads , and the ability to interpret logs and diagnose issues efficiently. The candidate will work closely with Product, Engineering, QA, Operations to support and improve end-to-end onboarding, certification, ARI distribution, and reservation lifecycle processes.

Key Responsibilities -

1. Business Requirements & Functional Documentation

- Gather, analyze, and document business requirements related to Channel management (OTA onboarding, ARI distribution (Availability, Rates, Inventory), Reservations, Modifications, Cancellations etc.).
- Translate business needs into clear HSDs, BRDs, FRDs, process flows, use cases, and acceptance criteria .
- Maintain detailed, high-quality documentation throughout the project lifecycle.

2. Domain Expertise – Travel & Hospitality (Channel Management)





- Demonstrate strong understanding of OTA ecosystems, channel managers, CRS/PMS flows, and hotel distribution concepts.
- Analyze OTA integration requirements and guide technical teams on implementation nuances.
- Support mapping of rooms, rates, content, taxes, policies, and other onboarding components.

3. Technical Analysis & Issue Resolution

- Use Splunk to analyze logs, trace connectivity issues, and identify root causes in real-time onboarding or production scenarios.
- Validating APIs, schema checks, request/response flows, and troubleshooting partner integrations.
- Interpret JSON/XML payloads for ARI updates, reservation messages, and OTA connectivity validation.
- Collaborate with engineering teams to support debugging, defect replication, and integration improvements.

4. Stakeholder Management

- Serve as a key liaison between internal teams (Product, Engineering, QA, Operations) and external OTA partners.
- Facilitate requirement sessions, technical deep-dives, and cross-functional alignment discussions.
- Communicate effectively with both business and technical stakeholders, ensuring clarity and expectation alignment.

5. Process Optimization & Continuous Improvement

- Identify inefficiencies in OTA onboarding and operational processes; propose improvements for automation and standardization.
- Support enhancements for tools, templates, dashboards, and business rule documentation.




- Collaborate with product teams to design scalable solutions for future OTA integrations and platform capabilities.

6. Testing Support & Validation

- Define functional test cases and support QA teams during integration and certification phases.
- Validate API behaviours, schema compliance, and functional flows during onboarding cycles.
- Ensure all OTA-specific certification requirements are met prior to production launch.

Required Skills & Competencies

Technical Skills

- Proficiency in Splunk for log analysis and troubleshooting.
- Hands-on experience with PostmanBruno for API testing and validation.
- Robust understanding of JSON/XML , API schemas, payload structures, and transformation logic.
- Ability to interpret request/response flows, error codes, and integration logs.

Domain Knowledge

- Strong understanding of Travel & Hospitality distribution , including:
- OTA Integrations & Channel Management
- ARI (Availability, Rates & Inventory)
- Reservation lifecycle (booking, modification, cancellation)
- Content distribution & mapping
- Knowledge of major OTA platforms and hospitality systems is highly desirable.

Analytical & Documentation Capabilities

- Exceptional analytical skills to evaluate complex business problems and propose solutions.
- Advanced documentation skills—ability to create structured BRDs, FRDs, workflow diagrams, process maps, and release notes.
- Ability to translate business vision into detailed, actionable functional specifications.

Stakeholder Management

- Proven experience working with cross-functional teams and external partners.
- Strong communication and presentation skills; ability to tailor messaging for business and technical audiences.
- Ability to lead requirement workshops and drive consensus among diverse stakeholders.

📌 Business Analyst- Travel and Hospitality domain (Pune)
🏢 Cybage Software
📍 Pune