Are you passionate about solving roadblocks & challenges faced by MSMEs in India

MSMEs contribute significantly to India's total GDP. Approximately 90% of India's ~$1 trillion retail market is controlled by Micro, Small and Medium Enterprises (MSMEs). This represents nearly $900 billion worth of commerce flowing through ~60 million MSMEs across the country.

We at Khatabook have a vision to empower MSMEs and help them increase their incomes. We have built a product that brings efficiency to MSME operations by providing easy-to-use tools to manage receivables, inventory, and billing, creating transparency in cash flow.

Within the Khatabook platform, we have also enabled eligible users with good credit behaviour to access loans for their short-term working capital needs. Our app has been downloaded over 100 million times, with 8 million+ monthly active users.

Why work with us

People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully built an ecosystem that brings together exceptionally talented people who can dream, collaborate, experiment, and break new ground. We are a strong team that looks out for each other and works together to solve meaningful problems.

Your role

At Khatabook, we are looking for a Business Analyst – Operations to help streamline our Lending Operations strategy and processes through robust metric tracking, data-driven insights, and experimentation.

In this role, you will work on improving data collection, strengthening metric visibility, and identifying opportunities to enhance collections health and operational efficiency. You will analyse business performance, build dashboards, evaluate experiments, and help senior leadership make informed decisions through actionable insights.

We are looking for professionals with 2–3 years of experience in analytics, strong SQL and Excel skills, and the ability to translate complex data into meaningful business recommendations.

What would you do at Khatabook

- Improve data collection, data coverage, and visibility to generate deeper insights into collections health and the efficiency of different operational teams.

- Track and analyse key performance indicators (KPIs) to monitor Lending Operations performance and identify areas for improvement.

- Identify key drivers influencing business and operational metrics and support the development of causal models to understand performance trends.





- Enable senior leadership to make informed decisions by communicating key metrics, business trends, and actionable insights.

- Build, maintain, and enhance dashboards and reports to improve business performance monitoring and operational visibility.

- Conduct data analysis to identify trends, patterns, inefficiencies, and opportunities to improve collections processes.

- Support the design and evaluation of business experiments to measure their impact on operational performance and efficiency.

- Collaborate with senior team members and relevant stakeholders to translate business problems into analytical approaches and recommendations.

- Use statistical analysis and quantitative problem-solving techniques to evaluate business performance and support data-driven decision-making.

- Contribute to improving measurement frameworks and reporting processes to ensure consistent and reliable tracking of operational metrics.

What are we looking for

- 2–3 years of experience in analytics, business analysis, or a related quantitative role.

- Prior experience in Operations Analytics, Customer Experience Analytics, or Product Analytics will be an added advantage.

- Proficiency in SQL and Excel for data extraction, analysis, and reporting.

- Hands-on experience with Business Intelligence (BI) and data visualization tools such as Tableau, QlikView, Power BI, Cognos, BusinessObjects, or Pentaho.

- Strong understanding of statistics and experience applying statistical analysis to business problems.

- Strong quantitative abilities, analytical thinking, and problem-solving skills.

- Ability to identify key business drivers, interpret data trends, and translate findings into actionable recommendations.

- Strong organizational, communication, presentation, and project management skills.

- Ability to communicate analytical findings clearly to business stakeholders and senior leadership.

- A structured approach to problem-solving, with attention to detail and a focus on data accuracy.





- Background in statistical modelling and experience with statistical or scripting tools such as R, Python, Spark, SAS, or SPSS will be a plus.

- Ability to collaborate effectively with cross-functional teams and manage analytical tasks in a fast-paced business environment.

About Khatabook

We exist to empower India's 60 million MSMEs. Our users' motives, methodologies, expectations, and behaviour differ significantly from our own when they interact with the internet and technology ecosystem, making it more challenging to build solutions that truly meet their needs.

Our first offering, an Android app, has been downloaded over 100 million times, helping us build a strong merchant base across India.

As more businesses adopt digital solutions, Khatabook's goal is simple: empower merchants by simplifying their businesses through:

- Building a complete business management platform.

- Providing the power of technology to an underserved segment.

- Helping businesses grow through actionable insights and digital reports.

- Offering a financial services platform tailored to the specific needs of the MSME ecosystem.

We are an equal chance workplace. We expect your authentic, original self at work and stand against discrimination based on caste, creed, gender, religion, or background.

About Khatabook

We exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.

As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business by

- Building a complete business management platform.
- Helping businesses increase their incomes by providing them the power of technology and ammunition of insights & digital reports.
- Offering a platform catering to the specific needs of the MSME space.

We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.

📌 Business Analyst (Bengaluru)
🏢 Khatabook
📍 Bengaluru