Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Swadesh Banking

Office Location:

Position description: Responsible for managing and deepening relationships with customers at the branch, driving sales of banking products, and ensuring superior customer service and compliance.

Primary Responsibilities:

- - Manage and grow a portfolio of customers
- Cross-sell banking products (liabilities, assets, insurance)
- Ensure high customer satisfaction and retention
- Conduct regular client meetings and reviews
- Ensure compliance with KYC and banking norms

Additional Responsibilities:

- - Support branch acquisition targets
- Coordinate with product and operations teams
- Maintain MIS and customer records

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational qualifications preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 55%
- Institution tier: Tier 1 / Tier 2

Required Certification/s: NISM / IRDA (preferred) Required Training/s: Relationship Management, Core Banking

Required work experience

- Industry: Banking, Financial Services
- Role: Relationship Management, Sales
- Years of experience: 3 to 7

Key Performance Indicators: - Portfolio growth





- Cross-sell ratio
- Customer satisfaction score
- Compliance adherence
- Revenue per customer

Required Competencies: - Customer Orientation

- Sales Drive
- Communication
- Relationship Building
- Problem Solving

Required Knowledge: - Banking products

- KYC compliance
- Financial planning
- CRM tools

Required Skills: - Interpersonal skills

- Presentation
- MS Office
- Analytical thinking

Required abilities

- Physical: NA
- Other: High integrity, Adaptability

Work Environment Details: Branch-based, customer-facing

Specific requirements

- Travel: Yes local client visits
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other details

- Pay Rate: Fixed + Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Relationship Manager Swadesh Banking (Chomu)
🏢 AU Small Finance Bank
📍 Chomu