26 Oct
|
Kriyalogic Technologies
|
Pune
26 Oct
Kriyalogic Technologies
Pune
Responsibilities
- Lead and manage a team of customer service executives in the BFSI process.
- Monitor team performance, productivity, quality, and SLA/KPI targets.
- Handle customer escalations and ensure timely resolution.
- Conduct team meetings, coaching, and performance reviews.
- Ensure compliance with banking processes, data security, and company policies.
- Prepare daily/weekly MIS reports and drive process improvement.
📌 BPO Team Leader - BFSI Process (Pune)
🏢 Kriyalogic Technologies
📍 Pune