Role & responsibilities

- Welcome the customer with Namaste culture.
- Answering the phone calls with the sense of obligation and with Namaste culture.
- Maintenance of appointments registers of patients and corporate clients
- Coordinating with corporate and TPA with regard to payments of medical service bills.
- Generating and Dispatching medical reports to the clients
- Maintaining bills related to basic amenities
- Handles and manages all customer relation activities
- Registration and Billing of Customers
- Maintaining the record of the patients
- To educate customer on Edoc. , PHR, appointments, report viewing through internet.
- Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
- Handling over flow of customer from Billing Desk.




- Service priority will be given to old age people and would be mothers.
- They can view book & reschedule appointments with the help of devices.
- In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.
- Convert walk-in customers for Health Checks.

Activity List:

- Focusing on Pregnant and Old customers.
- Registrations
- Patient Quires
- Assisting in Pre-employment form filling
- Coordinating with Corporate Clients.
- Customer Feedbacks
- E - doc

Preferred candidate profile Graduate with Hospital or clinic billing experience with valuable communication.

Minimum 1 year experience

📌 Billing Executive - Front Office (Hyderabad)
🏢 Apollo Health and Lifestyle (AHLL)
📍 Hyderabad