Job Summary

Responsible for assisting guests with luggage, arrivals and departures while providing courteous and efficient service. Supports Front Office operations and ensures a welcoming and comfortable guest experience.

Key Responsibilities

- Welcome and assist guests during arrival and departure.
- Handle, transport and store guest luggage safely.
- Escort guests to rooms and provide basic information about hotel facilities and services.
- Assist guests with transportation, directions and general enquiries.
- Deliver guest messages, parcels and other items promptly.
- Coordinate with Front Desk, Housekeeping and Security regarding guest requirements.
- Maintain cleanliness and organization of the bell desk, luggage room and lobby area.
- Handle guest belongings carefully and maintain proper luggage records.
- Assist VIPs, groups and guests with special requirements.
- Follow hotel SOPs, safety, security,



grooming and service standards.

Required Skills & Competencies
- Good communication and guest-handling skills.
- Courteous, helpful and service-oriented attitude.
- Good teamwork and coordination skills.
- Physically fit to handle guest luggage.
- Basic knowledge of hotel operations and local areas.
- Professional grooming and positive attitude.

Qualifications & Experience
- SSLC/Plus Two or Diploma in Hotel Management/Hospitality preferred.
- 0–2 years of experience in Front Office/Bell Desk operations preferred.
- Freshers with good communication and customer service skills may also be considered.

Pay: ₹15,500.00 - ₹17,500.00 per month

Advantages

- Food provided

Work Location: In person

📌 Bell Boy - Front Office (Kozhikode)
🏢 TIARA BY MPS
📍 Kozhikode