Role & responsibilities

Key Responsibilities

Customer Development & Sales Support

- Support the identification and development of new customers in domestic and export markets.
- Assist in generating enquiries and converting them into business opportunities.
- Coordinate with customers on product specifications, sampling, pricing, and order execution.
- Maintain regular communication with key accounts and support customer relationship management activities.
- Participate in customer meetings, exhibitions, trade fairs, and business development visits.

Technical Marketing & Product Development

- Work closely with customers to understand technical requirements for garments and fabrics.
- Coordinate sample developments, proto submissions, and approvals.
- Assist in developing recent technical garment applications for industrial, institutional, protective wear, workwear, defence, healthcare, and functional apparel segments.
- Collect and analyze market intelligence, customer feedback, and competitor information.

Project & Order Coordination

- Coordinate with Production, Merchandising, Quality, Planning, and Logistics teams to ensure smooth execution of customer orders.
- Monitor order progress and ensure adherence to delivery schedules.
- Support resolution of customer complaints and quality concerns in coordination with internal teams.
- Maintain accurate records of enquiries, quotations, samples, orders, and customer communications.

Customer Visits & Market Intelligence

- Undertake regular customer visits to strengthen relationships and identify new business opportunities.
- Conduct market surveys and gather information on emerging trends, products, pricing, and competition.
- Prepare visit reports and actionable business recommendations.





Documentation & Reporting

- Prepare sales reports, business forecasts, customer presentations, and MIS reports.
- Maintain CRM6 and customer databases.
- Support preparation of tenders, bids, quotations, and technical submissions.

Preferred candidate profile

Qualifications

Education

- B.Tech / B.E. (Textiles, Apparel, Garment Technology, Textile Chemistry, Technical Textiles) or equivalent.
- MBA (Marketing / International Business) will be an added advantage.

Experience Executive: 23 years of relevant experience.

Sr. Executive: 4–8 years of relevant experience.

Managerial roles may be offered to candidates who has better & relevant expertise in the field

Experience preferred in

- Technical Garments
- Workwear & Uniforms
- Functional Fabrics
- Industrial Textiles
- Technical Textile Products
- Export Marketing / B2B Sales

Desired Competencies

- Strong communication and presentation skills.
- Good understanding of garment manufacturing and technical textile applications.
- Customer-oriented approach with robust relationship-building skills.
- Ability to coordinate across multiple departments.
- Commercial awareness and negotiation skills.
- Proficiency in MS Office, Excel, PowerPoint, and CRM systems.
- Self-driven, energetic, and willing to travel extensively.

Key Performance Indicators (KPIs)

- Number of new customer enquiries generated.
- Conversion of enquiries into business orders.
- Sample development and approval success rate.
- Customer visit frequency and engagement quality.
- On-time closure of customer requirements.
- Revenue generated from assigned accounts.
- Customer satisfaction and retention levels.
- Timely submission of reports and MIS.
- Contribution towards new product and market development initiatives.

📌 BDM/BDE - Technical Garments (Chennai)
🏢 Loyal Textile Mills
📍 Chennai